Frequently Asked Questions
Everything you need to know about your Belaniva shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 business days depending on your location and local customs processing.
What is Belaniva's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale unless defective.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Belaniva, we are committed to ethical fashion. 70% of our current collection is made from organic cotton or recycled polyester, and we partner only with factories that guarantee fair wages and safe working conditions.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.